DRUG-GEN MDSE/DEPT LEADER

The Kroger Co.•San Clemente, CA

12d

About The Position

The Drug-GM Merchandise/Department Leader directs, supports, and supervises the functions and activities of the Drug GM department. The role is responsible for creating an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position also oversees associate communication, scheduling, training, development, and performance goals; customer service and product knowledge; promotions and merchandising; department business planning and financial results; inventory and pricing processes; and safety and equipment maintenance. The leader works cooperatively in a fast-paced, sometimes stressful environment and provides support to customers including minors, individuals with special needs, and older adults.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Establish performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Comply with local, state, and federal laws and company guidelines.
Welcome customers, answer product questions, and help them feel appreciated.
Maintain knowledge of department products and answer questions or suggest products.
Offer product samples and inform customers about Drug GM specials.
Display a positive attitude.
Develop and implement a department business plan in collaboration with store management and associates.
Understand the store layout and locate products.
Inform and educate associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.