Drug-Gen Mdse/Dept Leader

Kroger•West Bloomfield, MI

About The Position

The Drug-Gen Mdse/Dept Leader directs, supports, and supervises the functions and activities of the Drug GM department. The role is responsible for delivering exceptional customer service, maintaining a safe and clean environment, meeting department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading and developing associates, managing schedules and department operations, supporting customers with product information, and implementing merchandising and promotional plans. It also includes monitoring inventory, pricing, expenses, and financial results; assisting with budgets and profit-and-loss reviews; and reinforcing safety, maintenance, and reporting procedures. The role requires cooperative work in a fast-paced environment and support for customers and community members, including minors, individuals with special needs, and older adults.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish performance goals and empower associates to meet or exceed them.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow applicable local, state, and federal laws and company guidelines.
Welcome customers, answer questions about products, make suggestions, offer samples, and inform customers about Drug GM specials.
Maintain knowledge of department products and the store layout.
Develop and implement a department business plan in collaboration with store management and associates.
Inform and educate associates about current, upcoming, and special in-store promotions.
Prepare seasonal critiques for the sales and merchandising supervisor and implement the department’s period promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses; assist store management with budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and report discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train associates on inventory, stocking, and Computer Assisted Ordering.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report repair needs to the appropriate department or store manager.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.