DRUG-GEN MDSE/DEPT LEADER

The Kroger Co.•Richmond, VA

About The Position

The Drug GM Department Leader directs, supports, and supervises the functions and activities of the Drug GM department. The role is responsible for creating an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees associates, department operations, merchandising, promotions, inventory, pricing, budgeting, and safety. It includes communicating information and expectations to associates, setting goals, developing schedules, training and evaluating staff, and collaborating with store management to deliver department results. The leader also assists customers with product questions and recommendations, maintains product and store-layout knowledge, and supports customers who are minors, individuals with special needs, and older adults.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish performance goals, empower associates to meet or exceed targets, and develop schedules to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer environment by answering product questions, making suggestions, offering samples, and informing customers about specials.
Maintain knowledge of department products and the store layout.
Develop and implement a department business plan in collaboration with store management and associates.
Educate department associates about current, upcoming, and special in-store promotions; prepare seasonal critiques for the sales and merchandising supervisor; implement promotional plans; and stay current on advertisements.
Monitor department expenses and assist store management with budgets, profit-and-loss reviews, and appropriate follow-up actions.
Monitor inventory and stocking conditions, report discrepancies, organize and supervise inventory, and train associates on inventory, stocking, and Computer Assisted Ordering.
Schedule and implement price changes by updating shelf tags and promotional signs.
Reinforce safety programs, follow safety procedures, identify and report unsafe conditions, inspect equipment, and notify management of repair needs.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict constructively; act honestly with customer and business information; and follow directions or seek assistance as needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.