Drug-Gen Mdse/Dept Leader

Kroger•San Clemente, CA

11d

About The Position

The Drug-Gen Mdse/Dept Leader directs, supports, and supervises the Drug GM department’s functions and activities. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, achieving sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading and developing associates, managing department operations and inventory, supporting sales and merchandising plans, monitoring expenses and financial results, and following applicable laws and company guidelines. The leader also helps customers with products and promotions and supports a safe, welcoming store environment.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Help customers feel welcome by answering product questions, making suggestions, offering samples, and informing them about department specials.
Maintain knowledge of department products and the store layout.
Educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special ads.
Develop and implement a department business plan in collaboration with store management and associates.
Monitor and control department expenses; assist store management with budgets and profit-and-loss reviews, and take appropriate action on financial reports.
Monitor inventory and stocking conditions and report discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager when repairs are needed.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.