DRUG-GEN MDSE/DEPT LEADER GF

The Kroger Co.•Decatur, IL

About The Position

The Drug-GM Merchandise/Department Leader directs, supports, and supervises the Drug GM department’s functions and activities. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring established quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position develops and supports associates, manages department operations and inventory, implements merchandising and promotional plans, monitors expenses and financial results, and helps customers with product information and recommendations. The leader also reinforces safety procedures and reports maintenance needs, accidents, risks, and illegal activity.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Establish performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume during operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow applicable local, state, and federal laws and company guidelines.
Make customers feel welcome and appreciated by answering questions about products sold in the department and store.
Maintain product knowledge and answer questions or suggest products.
Offer product samples and inform customers about Drug GM specials.
Maintain a positive attitude and understand the store layout and product locations.
Develop and implement a department business plan in collaboration with store management and associates.
Educate department associates about current, upcoming, and special in-store promotions.
Prepare seasonal critiques for the sales and merchandising supervisor.
Implement the department’s promotional plan and stay current on present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.