Drug-Gen Mdse/Dept Leader Gf

Kroger•Decatur, GA

About The Position

The Drug-Gen Mdse/Dept Leader directs, supports, and supervises the functions and activities of the Drug GM department. The role is responsible for delivering exceptional customer service, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring established quality assurance standards. The leader is expected to demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. This position develops department business plans and schedules, supports and develops associates, manages promotions and merchandising, and oversees inventory and expenses. It also helps customers with product questions and recommendations, promotes department specials, and works with store management on budgets and financial results. The role reinforces safety procedures, reports hazards and incidents, and follows applicable laws and company guidelines.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Welcome customers, answer questions about products, and help them locate items throughout the store.
Maintain knowledge of department products, make suggestions, offer samples, and inform customers about Drug GM specials.
Develop and implement a department business plan in collaboration with store management and associates.
Educate associates about current, upcoming, and special in-store promotions; prepare seasonal critiques for the sales and merchandising supervisor; and implement the department’s period promotional plan.
Monitor department expenses and assist store management with budgets and profit-and-loss reviews, taking appropriate action based on financial reports.
Monitor inventory and stocking conditions, identify discrepancies, and plan and supervise inventory processes.
Schedule price changes and update shelf tags and promotional signs.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management of hazards, accidents, needed equipment repairs, and customer or employee incidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.