DRUG-GEN MDSE/ASST DEPT LEADER

The Kroger Co.•Great Falls, MT

14d

About The Position

The Drug-GM Merchandise Assistant Department Leader directs and supervises the Drug/GM department’s functions, duties, and activities while supporting its day-to-day operations. The role aims to provide an outstanding customer experience, maintain a safe and clean environment, meet department sales and profit goals, and uphold quality assurance standards. The leader supports the company’s Customer 1st strategy and demonstrates its core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves developing associates, coordinating schedules and promotions, monitoring inventory and expenses, and assisting store management with budgets and financial reviews. The leader also responds to customer questions, shares product knowledge, and helps ensure associates provide excellent service.

Requirements

Ability to handle stressful situations.
Knowledge of basic mathematics, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

High school diploma or GED.
Management, Drug-GM, or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer environment by answering questions about products sold throughout the store and promoting trust and respect among associates.
Communicate company, department, and job-specific information to associates; collaborate to promote teamwork and achieve company and store goals; promote Our Brands to customers.
Develop adequate schedules to manage customer volume during operating hours.
Develop associates in their job performance, participate in performance appraisals, establish department performance goals, and empower associates to meet them.
Follow local, state, and federal laws and company guidelines.
Gain and maintain knowledge of department products, answer customer questions, and make product suggestions.
Offer product samples, introduce customers to products they ask about, and inform customers about Drug/GM specials.
Develop and implement a department business plan and monitor and control department expenses.
Understand the store layout, locate products, and create and execute sales promotions.
Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting Drug/GM.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special advertisements.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Train department associates on inventory, stocking, and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Perform the essential job functions with or without reasonable accommodation.