Drug-Gen Mdse/Asst Dept Leader

Kroger•Commerce City, CO

About The Position

The Drug/General Merchandise Assistant Department Leader supports the day-to-day operations of the department and directs and supervises its functions, duties, and activities. The role is responsible for creating an exceptional customer experience and maintaining a safe, clean environment that encourages customers to return. The leader works toward department sales and profit goals, monitors quality assurance standards, and supports the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes developing and supporting associates, scheduling to meet customer volume, managing department promotions and inventory, controlling expenses, and contributing to budgeting and financial reviews. The leader also maintains product and store-layout knowledge, responds to customer questions, and reports safety, equipment, inventory, and security issues to management.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

High school diploma or GED.
Management, Drug/GM, or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer environment by answering questions about products sold throughout the store and promoting trust and respect among associates.
Communicate company, department, and job-specific information to associates; encourage teamwork and promote Our Brands.
Develop schedules that manage customer volume during operating hours.
Develop associates, participate in performance appraisals, establish performance goals, and empower associates to meet them.
Follow applicable local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, and make product suggestions.
Offer product samples and inform customers about Drug/GM specials.
Develop and implement a department business plan, monitor expenses, and work toward desired results.
Understand the store layout, locate products, and create and execute sales promotions.
Inform and educate associates about current, upcoming, and special in-store promotions, particularly those affecting Drug/GM.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special advertisements.
Assist store management with store or department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and identify inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Train associates on inventory, stocking, and Computer Assisted Ordering (CAO); plan, organize, and supervise inventory processes.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential job functions with or without reasonable accommodation.