DRUG-GEN MDSE/ASST DEPT LEADER

The Kroger Co.•Plain City, OH

About The Position

The Drug/GM Merchandise Assistant Department Leader creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. This role helps achieve department sales and profit goals, monitors quality assurance standards, and directs and supervises Drug/GM department functions and activities while supporting day-to-day operations. The position embraces the Customer 1st strategy and encourages associates to deliver excellent service while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role develops and implements department business plans and promotional activity, manages scheduling, expenses, inventory, pricing, and budgets, and supports associate training, performance development, and teamwork. It also helps ensure legal and company-policy compliance and reports safety, accident, repair, inventory, and security concerns to management.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

High school diploma or GED.
Management, Drug/GM, or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment for customers by answering questions about products throughout the store and promoting trust and respect among associates.
Communicate company, department, and job-specific information to associates; collaborate to promote teamwork and achieve company and store goals; promote Our Brands.
Develop schedules that manage customer volume during operating hours.
Develop associates’ job performance, participate in performance appraisals, establish department performance goals, and empower associates to meet them.
Follow local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer questions, and make product suggestions.
Offer product samples and inform customers about Drug/GM specials.
Develop and implement a department business plan and monitor and control department expenses.
Understand the store layout, locate products, and create and execute sales promotions.
Educate department associates about current, upcoming, and special in-store promotions, especially those affecting Drug/GM.
Implement the department’s periodic promotional plan and stay current with present, future, seasonal, and special ads.
Assist store management with department budgets and profit-and-loss reviews and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Train associates on inventory, stocking, and Computer Assisted Ordering (CAO); plan, organize, and supervise inventory processes.
Inspect equipment as preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management about customer or employee accidents and report safety risks, issues, and illegal activity—including robbery, theft, or fraud—to store management.
Perform the essential job functions with or without reasonable accommodation.

Benefits

Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles.
Paid time off, including holiday and sick pay, based on eligibility and length of service.
Free counseling through the Employee Assistance Program.
Free, confidential financial tools and coaching through Goldman Sachs Ayco.
Associate discounts on purchases, including food, travel, and technology.
Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
Access to training programs and career pathways.

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