DRUG-GEN MDSE/ASST DEPT LEADER

The Kroger Co.•Commerce City, CO

About The Position

The Drug-GM Merchandise/Assistant Department Leader directs and supervises the department’s functions, duties, and activities while supporting day-to-day operations. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, meeting established sales and profit goals, and monitoring quality assurance standards. The leader supports the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position develops associates, schedules staffing to meet customer volume, shares relevant company and department information, and promotes teamwork. It also manages department business planning, expenses, promotions, inventory processes, price changes, and maintenance activities. The leader assists store management with budgeting and financial reviews and reports safety concerns, accidents, and suspected illegal activity.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

High school diploma or GED.
Management, Drug-GM, or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Direct and supervise all Drug/GM department functions, duties, and activities, and support day-to-day operations.
Deliver exceptional customer service and create a welcoming, safe, and clean environment for customers.
Help customers with questions about products, make product suggestions, offer samples, and inform them about specials.
Promote trust, respect, teamwork, and the company’s Our Brands among customers and associates.
Communicate company, department, job-specific, and promotional information to associates.
Develop schedules that manage customer volume during operating hours.
Develop associates, establish performance goals, and participate in the performance appraisal process.
Adhere to local, state, and federal laws and company guidelines.
Develop and implement a department business plan, achieve desired results, and monitor and control department expenses.
Understand the store layout, locate products, and create and execute sales promotions.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special advertisements.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Train associates in inventory, stocking, and Computer Assisted Ordering (CAO), and plan, organize, and supervise inventory processes.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of repairs.
Notify management of customer or employee accidents and report safety risks, issues, and suspected illegal activity, including robbery, theft, or fraud.
Perform the essential job functions with or without reasonable accommodation.