DRUG-GEN MDSE/ASST DEPT LEADER

The Kroger Co.•Denver, CO

About The Position

The Drug-GM Merchandise Assistant Department Leader directs and supervises the functions and activities of the Drug/GM department, supports its day-to-day operations, and works to achieve department sales and profit goals while maintaining quality assurance standards. The role emphasizes the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position creates a welcoming, safe, and clean environment for customers and encourages associates to provide excellent service. It includes developing associates, managing schedules and department expenses, planning promotions, and overseeing inventory and stocking processes. The leader also helps with budgets and financial reviews, maintains product and store-layout knowledge, and reports safety concerns or incidents to management.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

High school diploma or GED.
Management, Drug/GM, or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Direct and supervise Drug/GM department functions, duties, and activities, and support day-to-day operations.
Create and maintain a safe, clean, welcoming environment that encourages customers to return.
Provide excellent customer service by answering product questions, making suggestions, offering samples, and informing customers about specials.
Promote trust, respect, and teamwork among associates; communicate company, department, and job-specific information.
Develop schedules to manage customer volume during operating hours.
Develop associates, participate in performance appraisals, set performance goals, and empower associates to meet them.
Follow applicable local, state, and federal laws and company guidelines.
Develop and implement a department business plan; monitor and control department expenses.
Understand the store layout and locate products; create and execute sales promotions.
Inform and educate associates about current, upcoming, seasonal, and special in-store promotions and ads.
Implement the department’s promotional plan and stay current with present and future ads.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Train associates on inventory, stocking, and Computer Assisted Ordering (CAO); plan, organize, and supervise inventory processes.
Inspect equipment for preventive maintenance and notify the appropriate manager about needed repairs.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential job functions with or without reasonable accommodation.