Drug-Gen Mdse/Asst Dept Leader

Kroger•Lexington, VA

About The Position

The Drug/GM Assistant Department Leader supports the department’s day-to-day operations and directs and supervises its functions, duties, and activities. The role helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment that encourages customers to return. The leader works toward established sales and profit goals, monitors quality assurance standards, supports associates, and promotes teamwork and the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

High school diploma or GED.
Management, Drug/GM, or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment for customers by answering questions about products sold throughout the store and promoting trust and respect among associates.
Communicate company, department, and job-specific information to associates; collaborate with them to promote teamwork and achieve company and store goals; and promote Our Brands.
Develop schedules that adequately manage customer volume during operating hours.
Develop associates’ job performance, participate in performance appraisals, establish department performance goals, and empower associates to meet them.
Follow local, state, and federal laws and company guidelines.
Learn about department products, answer customer questions, make product suggestions, offer samples, and inform customers about Drug/GM specials.
Develop and implement a department business plan, achieve desired results, and monitor and control department expenses.
Understand the store layout and product locations, and create and execute sales promotions.
Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting Drug/GM.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special advertisements.
Assist store management with store and department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Train department associates on inventory, stocking, and Computer Assisted Ordering (CAO), and plan, organize, and supervise inventory processes.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential job functions with or without reasonable accommodation.