DRUG-GEN MDSE/ASST DEPT LEADER

The Kroger Co.•Roanoke, VA

13h

About The Position

The Drug-GM Merchandise Assistant Department Leader directs and supervises the department’s functions and activities while supporting day-to-day operations. The role is responsible for creating an outstanding customer experience, maintaining a safe and clean environment, achieving sales and profit goals, and monitoring quality assurance standards. The leader supports the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The position develops and supports associates, manages scheduling and department performance, and helps plan and execute promotions, inventory, and financial results. It also maintains product knowledge, assists customers with questions and suggestions, and ensures compliance with applicable laws and company guidelines. The essential job functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
Management, Drug-GM, or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer environment, answer questions about products throughout the store, and promote trust and respect among associates.
Communicate company, department, and job-specific information; collaborate with associates, encourage teamwork, and promote Our Brands to customers.
Develop adequate schedules to manage customer volume during operating hours.
Develop associates, participate in performance appraisals, establish department performance goals, and empower associates to meet them.
Adhere to local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, and make product suggestions.
Offer product samples and inform customers about Drug/GM specials.
Develop and implement a department business plan and monitor and control department expenses.
Understand the store layout, locate products, and create and execute sales promotions.
Inform and educate associates about current, upcoming, and special in-store promotions, particularly those affecting Drug/GM.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special advertisements.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Train associates on inventory, stocking, and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.