DRUG-GEN MDSE/ASST DEPT LEADER

The Kroger Co.•Cave Spring, VA

13d

About The Position

The Drug/GM Merchandise Assistant Department Leader supports the department’s day-to-day operations and directs and supervises its functions, duties, and activities. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, meeting department sales and profit goals, and monitoring quality assurance standards. The leader supports the company’s Customer 1st strategy and demonstrates its values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes developing associates, scheduling coverage to match customer volume, implementing promotional and business plans, monitoring expenses and inventory, and assisting store management with budgets and financial reviews. The leader also helps customers with product questions and recommendations, informs customers and associates about promotions, maintains price and promotional signage, and ensures safe practices and compliance with applicable laws and company guidelines.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

High school diploma or GED.
Management, Drug/GM, or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Direct and supervise the Drug/GM department’s functions, duties, and activities, and support day-to-day operations.
Provide exceptional customer service and create an environment where customers feel welcome, important, and appreciated.
Maintain a safe and clean environment that encourages customers to return, and monitor established quality assurance standards.
Work toward department sales and profit goals and monitor and control department expenses.
Communicate company, department, and job-specific information to associates; encourage teamwork and promote trust and respect.
Promote Our Brands to customers.
Develop schedules that manage customer volume during operating hours.
Develop associates, participate in performance appraisals, establish performance goals, and empower associates to meet them.
Follow local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer questions, make suggestions, offer samples, and inform customers about specials.
Develop and implement a department business plan and create and execute sales promotions.
Understand the store layout and locate products.
Inform and educate department associates about current, upcoming, and special in-store promotions, including promotions affecting Drug/GM.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special ads.
Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Train department associates on inventory, stocking, and Computer Assisted Ordering (CAO), and plan, organize, and supervise inventory processes.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential job functions with or without reasonable accommodation.