Driver - Spark CSS

Behavioral Health Network • Worcester, MA

4d

About The Position

Behavioral Health Network (BHN) is seeking a Driver to join its Spark CSS (Clinical Stabilization Services) team. The Driver provides safe, dependable, and respectful transportation for individuals served by BHN’s Substance Use Services programs, including transportation to healthcare appointments, treatment programs, and the next appropriate level of care. The role coordinates trips with program leadership, protects the privacy and dignity of individuals served, monitors assigned vehicles, reports safety concerns and incidents, and completes required documentation. The Driver also communicates with individuals and staff, attends required meetings and trainings, and performs assigned program duties.

BHN is a statewide behavioral health provider with roots in Western Massachusetts dating back to 1938. Its work is guided by the values of Humanity, Empowerment, Accountability, Respect, and Teamwork. BHN encourages diverse candidates to apply and provides equal employment consideration without regard to protected characteristics.

Requirements

• High school diploma or GED equivalent.
• At least six months of driving experience.
• Valid driver’s license and a clean or otherwise acceptable driving record that meets BHN Driver Policy requirements.
• Strong interpersonal and customer-service skills and the ability to interact respectfully with people from diverse cultural, racial, ethnic, religious, gender-identity, and sexual-orientation backgrounds.
• Dependability, punctuality, attention to detail, and organization, including the ability to coordinate schedules and maintain accurate records.
• Ability to maintain confidentiality, use sound judgment, follow instructions, recognize safety concerns, and seek supervisory guidance appropriately.
• Ability to remain calm, attentive, and professional in high-demand, stressful, or unexpected situations.
• Basic proficiency with agency communication systems, computers, and required program documentation.
• Ability to spend extended periods operating a company vehicle and to walk and lift or carry up to 25 pounds, with or without reasonable accommodation.

Nice To Haves

• Two years of sobriety, when applicable to the candidate’s lived experience.

Responsibilities

• Provide safe, dependable, and respectful transportation for individuals served by BHN’s Substance Use Services programs.
• Operate company vehicles safely and follow traffic laws, posted speed limits, BHN policies, and applicable transportation requirements.
• Transport individuals to scheduled healthcare appointments, treatment programs, and the next appropriate level of care.
• Coordinate trips with the Office Manager or designated program leader and maintain punctual pickup and drop-off times.
• Protect the confidentiality, privacy, dignity, and personal information of individuals served.
• Monitor assigned vehicle condition, ensure routine maintenance is completed as directed, and promptly report safety or maintenance concerns.
• Immediately report accidents, incidents, delays, emergencies, and other concerns to the appropriate program leader, and request guidance when needed.
• Maintain an acceptable driving record under BHN’s Driver Policy and use safe, attentive, and courteous driving practices.
• Accurately, thoroughly, and promptly complete transportation logs, incident reports, program forms, and other required documentation.
• Communicate effectively with individuals served and program staff, attend required meetings and trainings, complete assigned program duties, and perform other responsibilities requested by the supervisor.

Benefits

• Generous paid time off (PTO).
• 403(b).
• Educational assistance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee assistance programs.
• Ongoing training, mentorship, career development, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED