CSS Rep

Arrow Electronics•Alpharetta, GA

2d•$67,500 - $82,500•Hybrid

About The Position

Responsible for day-to-day sales activities, sales support, and customer service for specified customers and assigned accounts. The CSS Rep researches and responds to customer inquiries, maintains corporate operational processes and procedures, and serves as a liaison among Arrow’s internal resources, suppliers, and customers. The role processes quotes and order preparation, works with centralized PMs on quote and debit information, and helps ensure Arrow receives full supplier margin for fieldwork. It coordinates resources involved in customer quotations and works with management on non-contract pricing negotiations, quote markups, and customer notifications about price increases. The role also requires knowledge of and accountability for supply chain engagements, including e-Compass (My Arrow), consignments, and CARES. The CSS Rep resolves pre-sales and post-sales issues with supplier contacts and internal departments; manages demand creation, applicable contracts, value-added programs, returns, invoicing, credit, and shipping issues; and may assist less experienced teammates. The role supports expediting and global opportunities through local escalation, communicates delivery-status changes, conducts bond reviews, manages inventory and order processes, coordinates product change notifications, and maintains the Perfect Order Index through on-time delivery and end-to-end order quality. The position supports management and the sales team through root cause analysis, reporting, exception management, forecast response follow-up, supply chain engagement, bond requests, inventory turn-rate adjustments, contract refreshes, and inventory sweeps. It also participates in customer shortage calls, establishes internal action plans, and communicates them to account team members. The work arrangement is hybrid, with three days in the office and two days working from home.

Requirements

Works under general supervision in an entry-level professional role; one described level has no discretion to vary from established procedures and requires no related work experience or formal training in theories and concepts in the function.
For the senior-level support description, has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience; works independently with minimal guidance and serves as an informal resource for colleagues.
Typically requires a four-year degree and 1–2 years of experience, a two-year degree and equivalent related experience, or equivalent work experience.
Knowledge and accountability for supply chain engagements such as e-Compass (My Arrow), consignments, and CARES.

Responsibilities

Handle day-to-day sales activities, sales support, and customer service for specified customers and assigned accounts.
Research and respond to customer inquiries.
Maintain efficiencies in corporate operational processes and procedures.
Liaise among Arrow’s internal resources, suppliers, and customers.
Process quotes and prepare orders; work with centralized PMs on quote and debit information.
Help ensure Arrow receives full supplier margin for fieldwork performed.
Coordinate resources and processing for customer quotations.
Work with management on non-contract pricing negotiations, quote markups, and customer notifications about price increases.
Resolve pre-sales and post-sales problems with supplier contacts and internal departments.
Manage demand creation activity, applicable contracts, value-added programs, returns, invoicing, credit, and shipping issues.
Assist less experienced teammates with problem resolution when needed.
Handle local expediting and support global opportunities through local escalation.
Proactively notify customers of delivery-status changes and conduct bond reviews with customers.
Manage SMI and NCNR customer conversations, Hard and Planned Order management, and PCN coordination.
Deliver and maintain the Perfect Order Index, including on-time delivery and end-to-end order quality.
Perform root cause analysis with the sales team and ensure returns, invoicing, credit, and shipping issues are resolved promptly.
Manage reporting interfaces and drive closure of exceptions such as dropped parts and new parts.
Manage customer Forecast Response reports and drive closure of exceptions.
Support supply chain engagements, manage bond requests, and adjust processes to meet unit turn rates.
Coordinate contract refresh clauses and manual inventory sweeps from IPS or consignment back to the PDC.
Attend customer shortage calls, establish internal action plans, and communicate them to appropriate account team members.