CSS Rep

Arrow•Denver, CO

1d•Hybrid

About The Position

The CSS Rep is responsible for day-to-day sales activities, sales support, and customer service for specified customers and assigned accounts. The role researches and responds to customer inquiries, maintains efficient operational processes, and serves as a liaison among Arrow’s internal teams, suppliers, and customers. It prepares quotes and orders, coordinates quotation resources, works with centralized PMs on quote and debit information, and supports supplier margin recovery for fieldwork. The position also supports supply-chain engagements, including e-Compass (My Arrow), consignments, and CARES. The role works with management on non-contract pricing, quote markups and pricing strategies, and customer notifications about price increases. It coordinates resolution of pre- and post-sales issues and supports demand creation, contracts, value-added programs, returns, invoicing, credits, shipping, and related activities. The CSS Rep manages delivery-status communications, shortages and turns, slow-moving inventory, NCNR discussions, hard and planned orders, product change notifications, and Perfect Order Index performance. The position supports management and sales teams through root-cause analysis, reporting, exception management, forecast-response follow-up, bond requests, inventory-turn adjustments, and inventory-sweep coordination. It participates in customer shortage calls and communicates internal action plans to account team members. The role is hybrid, with three days in the office and two days working from home.

Requirements

For the senior-level support profile: typically a four-year degree and 1–2 years of experience, a two-year degree and equivalent related experience, or equivalent work experience.
Ability to work under general supervision; the entry-level profile has no discretion to vary from established procedures and may have no related work experience or may require formal training in theories and concepts in its function.

Nice To Haves

Advanced specialized or multiple job-related skills developed through training and considerable on-the-job experience.
Ability to work independently with minimal guidance and act as an informal resource for colleagues.
Ability to identify and resolve key issues and patterns using partial or conflicting data.
Ability to take a broad perspective on problems and identify less obvious solutions.
Knowledge and accountability for supply-chain engagements such as e-Compass (My Arrow), consignments, and CARES.

Responsibilities

Handle day-to-day sales activities, sales support, and customer service for specified customers and assigned accounts.
Research and respond to customer inquiries while maintaining efficient corporate operational processes and procedures.
Act as a liaison among field sales, engineering, supplier marketing, manufacturing facilities, purchasing, other corporate departments, suppliers, and customers.
Prepare quotes and orders and work with centralized PMs on quote and debit information.
Help ensure Arrow receives full supplier margin for fieldwork performed.
Coordinate resources and processing for customer quotations, including Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG.
Work with management on non-contract pricing negotiations, quote markups, cost-plus markup strategy and application, and customer notices about price increases.
Resolve pre-sales and post-sales problems with appropriate supplier contacts and internal departments.
Ensure timely execution of demand creation, applicable contracts, value-added programs, returns, invoicing, credits, shipping issues, and related processes.
Assist less experienced teammates with problem resolution when needed.
Handle local expediting and assist global opportunities through local escalation.
Proactively notify customers of delivery-status changes; conduct customer bond reviews covering shortages and turns; manage SMI and NCNR conversations; and manage hard and planned orders.
Coordinate product change notifications and deliver and maintain the Perfect Order Index, including on-time delivery and end-to-end order quality.
Liaise with the sales team on root-cause analysis and ensure returns, invoicing, credit, and shipping issues are resolved promptly.
Manage reporting interfaces and drive closure of exceptions such as dropped parts and new parts.
Manage customer Forecast Response reports and drive closure of exceptions.
Support supply-chain engagements, manage bond requests, and make adjustments to help meet unit-turn rates.
Coordinate contract refresh clauses and manual inventory sweeps from IPS or consignment back to the PDC.
Attend customer shortage calls, establish internal action plans, and communicate them to appropriate account team members.