CSS Rep

Arrow Electronics•Alpharetta, GA

2d•$67,500 - $82,500•Hybrid

About The Position

The CSS Rep is responsible for day-to-day sales activities, sales support, and customer service for specified customers and assigned accounts. The role researches and responds to customer inquiries, maintains efficiency in corporate operating processes, and serves as a liaison among Arrow’s internal resources, suppliers, and customers. The position prepares quotes and orders, coordinates customer quotations, works with centralized PMs on quote and debit information, and supports pricing strategy and supplier margin recovery. It also supports supply-chain engagements and customer programs, including e-Compass (My Arrow), consignments, and CARES. The CSS Rep resolves pre-sales and post-sales issues with suppliers and internal teams and manages execution across contracts, value-added programs, returns, invoicing, credit, shipping, expediting, and order management. The role provides proactive delivery updates, manages inventory and product-change processes, and maintains the Perfect Order Index through on-time delivery and end-to-end order quality. The position supports management and the sales team through root-cause analysis, reporting, exception management, forecast response follow-up, supply-chain coordination, inventory adjustments, and customer shortage-call participation. The description includes both entry-level professional and senior-level support expectations: the entry-level profile works under general supervision and follows established procedures, while the senior support profile works independently, resolves complex issues, and may serve as an informal resource for colleagues.

Requirements

The job description includes an entry-level profile requiring no related work experience, or work experience with formal training in the theories and concepts of the function; work is performed under general supervision and follows established procedures.
The job description also describes a senior-level support profile requiring advanced specialized or multi-skilled capability gained through job-related training and considerable on-the-job experience; the employee works independently with minimal guidance and may act as an informal resource for colleagues.
Ability to identify and resolve key issues and patterns from partial or conflicting data, take a broad perspective, and identify less-obvious solutions (senior-level support profile).
Typically requires a four-year degree and 1–2 years of experience, a two-year degree and equivalent related experience, or equivalent work experience (senior-level support profile).
Some knowledge of and accountability for supply-chain engagements such as e-Compass (My Arrow), consignments, and CARES is required.

Responsibilities

Perform day-to-day sales activities, sales support, and customer service for specified customers and assigned accounts.
Research and respond to customer inquiries and maintain efficient corporate operational processes and procedures.
Liaise among Arrow’s field sales, engineering, supplier marketing, manufacturing facilities, purchasing, other corporate departments, suppliers, and customers.
Process quotes and prepare orders for specified customers; work with centralized PMs on quote and debit information.
Help ensure Arrow receives full supplier margin for fieldwork performed.
Coordinate customer quotations and related resources, including Quote Center, Quote Cover Sheet, PM Views, management, FSR, suppliers, Value Add, and SSG.
Work with management on non-contract pricing negotiations, quote markups, cost-plus markup strategy and application, and customer notification of price increases.
Resolve pre-sales and post-sales problems with appropriate supplier contacts and internal departments.
Manage execution of demand-creation activity, applicable contracts, value-added programs, returns, invoicing, credit, and shipping issues.
Handle local expediting and support global opportunities through local escalation.
Proactively notify customers about delivery-status changes; conduct bond reviews; manage SMI and NCNR customer conversations; manage Hard and Planned Orders; coordinate PCNs; and maintain the POI.
Perform root-cause analysis with the sales team and ensure returns, invoicing, credit, and shipping issues are resolved promptly.
Manage reporting interfaces and exceptions, including Dropped Part and New Part issues, and manage customer Forecast Response reports and their exceptions.
Support supply-chain engagements, manage bond requests, and make adjustments to meet unit turn-rate targets.
Coordinate contract refresh clauses and manual inventory sweeps from IPS or consignment back to the PDC.
Attend customer shortage calls, establish internal action plans, and communicate them to appropriate account-team members.
May assist less-experienced teammates with problem resolution.