CSS Rep

Arrow•Alpharetta, GA

14h•Hybrid

About The Position

The CSS Rep is responsible for day-to-day sales activities, sales support, and customer service for specified customers and assigned accounts. The role researches and responds to customer inquiries, supports corporate operational processes, and serves as a liaison among Arrow’s internal teams, suppliers, and customers. It prepares quotes and orders, coordinates quotation resources, works with centralized PMs on quote and debit information, and supports pricing and supplier margin objectives. The position coordinates pre-sales and post-sales problem resolution and supports order execution, contracts, value-added programs, returns, invoicing, credits, shipping, delivery communications, inventory management, and supply-chain engagements. It manages reporting and exceptions, customer forecasts, shortage-call follow-up, and order-quality activities. Depending on level, the role works under general supervision or independently with minimal guidance and may serve as an informal resource for colleagues.

Requirements

For the entry-level profile: no related work experience is required; work experience, if present, may require formal training in theories and concepts in the function.
For the Associate profile: advanced specialized skills or multiple skills acquired through job-related training and considerable on-the-job experience.
The Associate profile typically requires a four-year degree and 1–2 years of experience, a two-year degree and equivalent related experience, or equivalent work experience.
Work arrangement is hybrid: three days in the office and two days working from home.

Responsibilities

Conduct day-to-day sales activities, sales support, and customer service for specified customers and assigned accounts.
Research and respond to customer inquiries and maintain efficiencies in operational processes and procedures.
Act as a liaison among field sales, engineering, supplier marketing, manufacturing, purchasing, other corporate departments, suppliers, and customers.
Prepare quotes and orders, coordinate quotation resources, and work with centralized PMs on quote and debit information.
Help ensure Arrow receives full supplier margin for fieldwork; work with management on non-contract pricing, quote markups, and customer notifications of price increases.
Resolve pre-sales and post-sales problems with supplier contacts and internal departments.
Support demand creation, applicable contracts, value-added programs, returns, invoicing, credits, and shipping issues.
Handle local expediting and support global opportunities through local escalation.
Notify customers proactively about delivery-status changes; conduct bond reviews; manage SMI and NCNR discussions, Hard and Planned Orders, PCN coordination, and POI performance.
Perform root-cause analysis with the sales team and ensure returns, invoicing, credit, and shipping issues are resolved in a timely manner.
Manage reporting interfaces and exceptions, including dropped-part and new-part issues; manage customer Forecast Response reports and drive exception closure.
Support supply-chain engagements, manage bond requests, and make adjustments to meet unit-turn rates.
Coordinate contract refresh clauses and manual inventory sweeps from IPS or consignment back to PDC.
Attend customer shortage calls, establish internal action plans, and communicate them to account-team members.
May assist less experienced teammates with problem resolution.