Aftercare Coordinator - Spark CSS

Behavioral Health Network • Worcester, MA

3d

About The Position

Behavioral Health Network (BHN) is seeking an Aftercare Coordinator to join its Clinical Stabilization Services (CSS) team. The position supports individuals served as they transition to the next level of care, helping them access appropriate services and resources and promoting growth, independence, and safety. The role works closely with individuals, families, treatment teams, program leadership, the Access department, and external agencies.

BHN describes itself as a statewide behavioral health provider founded in 1938, with roots in Western Massachusetts and services across the state. It emphasizes compassionate, culturally responsive care and its HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.

Requirements

• High school diploma or GED.
• At least 1 year of relevant experience in behavioral health or community support services.
• Valid driver’s license.
• Excellent verbal and written communication skills.
• Familiarity with internet, word-processing, and email systems.

Nice To Haves

• Familiarity with community referral sources.
• Lived experience in recovery.

Responsibilities

• Provide information, referrals, and follow-up according to individuals’ treatment plans.
• Maintain working knowledge of levels-of-care criteria and internal and external resources available to individuals served.
• Work with treatment teams and families to support successful referral to and engagement in the next level of care.
• Complete transition plans and required documentation in a timely and thorough manner.
• Gather information and complete EIM/ESM enrollments.
• Provide direct and indirect services that support growth, promote independence, and ensure safety in all settings.
• Collaborate with internal program leadership and the Access department on appropriate referrals to the agency’s next level of care.
• Collaborate with external agencies to identify suitable options for individuals’ next steps in the continuum of care.
• Facilitate diverse treatment groups as needed.
• Recognize and report specific concerns and know when to contact a supervisor for guidance or in an emergency.
• Transport individuals served as needed.
• Perform other tasks as requested by the supervisor.

Benefits

• Generous paid time off (PTO).
• 403(b).
• Educational assistance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee assistance programs.
• Ongoing training, mentorship, career development, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED