Aftercare Coordinator

High Point & SEMCOA•Hyannis, MA

1d•Onsite

About The Position

The Aftercare Coordinator works at High Point’s inpatient campus in Hyannis, Massachusetts, supporting residents receiving substance use and mental health treatment. The role maintains an assigned caseload and provides direct care, including assessments, counseling, treatment planning, discharge and aftercare planning, group facilitation, and timely, thorough medical-record documentation. The coordinator links residents with aftercare services and community resources, supports access to services for residents and families when appropriate, and helps build community partnerships that support sobriety and housing stability. The position also contributes to patient care coordination, milieu safety, and crisis support, and participates in meetings, supervision, and required training. The position is offered as full-time, part-time, or per diem, with all shifts available. The listed pay range is $22–$27 per hour, depending on education and experience.

Requirements

One year of experience in substance use treatment and/or the mental health field.
Ability to present as courteous and professional at all times.
Flexibility and ability to perform multiple tasks.
Excellent communication skills, including the ability to organize ideas clearly and logically.
Basic computer skills and familiarity with software programs, with the ability to learn, use, and train others on the HPAO Electronic Health Record (EHR).
Ability to work cooperatively and collaboratively with others.
Understanding of the relationship between substance use and mental health issues and/or self-help programs.
Ability to maintain therapeutic boundaries and reinforce rules respectfully.
Comply with federal regulations, including 42 CFR Part 2 and HIPAA confidentiality regulations.
Complete TB, flu, and COVID-19 assessment requirements.
Complete the HPAO-approved de-escalation program.
Successfully complete required trainings upon hire and annually as required.

Nice To Haves

High school diploma or GED (listed as preferred).
Associate’s degree in human services (preferred).
CPR certification (preferred).

Responsibilities

Maintain an assigned caseload.
Provide direct care to residents, including assessments, individual counseling, discharge and aftercare planning, treatment plans and updates, weekly progress notes, daily group facilitation, group notes, and biopsychosocial assessments.
Make referrals when appropriate and coordinate aftercare services, appointments, and referrals.
Maintain professional, complete, thorough, and timely medical records for assigned residents, including consents and releases, group notes, progress notes, and contact logs.
Link clients with aftercare services before discharge and help residents and their families access services when appropriate.
Strengthen existing and develop new community partnerships to help clients build skills to sustain sobriety and/or housing.
Review patient, family, and resident rights and responsibilities, emergency safety plans, and the grievance policy.
Communicate with and involve family in treatment at the patient’s, client’s, or resident’s request, and maintain professionalism when communicating with collaterals.
Attend and participate in unit and facility meetings, case conferences, Treatment Team and multidisciplinary team (MDT) meetings, supervision, staff trainings, and mandatory trainings as directed.
Pursue continued education relevant to the service level and request treatment extensions after 90 days when needed.
Contact insurance companies for authorization as needed.
Use a walkie-talkie as a campus responder and respond to codes as necessary.
Facilitate identified groups and milieu activities as assigned.
Assist with patient observation checks and monitoring milieu safety as needed or requested.
Support patients in crisis through verbal de-escalation, one-to-one monitoring, or crisis and safety planning as requested.
Perform other duties as assigned by the Program Director, Clinical Supervisor, or COO.

Benefits

Medical insurance
Dental insurance
Vision insurance
Long- and short-term disability
Discounted auto, home, and renters insurance
403(b) retirement plan
FSA and DCA
PFML
Employee assistance program
Bonuses and referral benefits
Free courses to become a licensed counselor or recovery coach
Company-paid CEU trainings with education days to complete CEUs
Free meals at select programs, based on availability
Unmatched leave time; full-time employees can earn up to three weeks in their first year