Aftercare Consultant
About The Position
Gateway Services is hiring an Aftercare Consultant, internally titled Veterinary Relationship Manager, to manage and grow an established portfolio of veterinary partnerships in the Tampa/Orlando territory. The role builds trusted relationships with veterinary clinics, helps customers strengthen their businesses, and supports compassionate aftercare for families. The position is remote and field-based, with approximately 80–90% travel throughout the assigned territory. The consultant conducts customer visits, business reviews and service consultations; identifies opportunities to expand existing accounts; recommends solutions based on customer needs; and works with Business Development Managers to support new-customer onboarding. The role also uses CRM technology to maintain customer activity and is accountable for retention, revenue growth and activity objectives. Compensation includes a competitive base salary plus performance incentives, with total compensation potential up to $120,000 and an $800 monthly vehicle allowance.
Requirements
- At least 3 years of account management, customer success or consultative B2B sales experience.
- Proven success building and growing long-term customer relationships.
- Experience managing a geographic sales territory.
- Strong communication, presentation and consultative selling skills.
- Experience using Salesforce, HubSpot, Microsoft Dynamics or similar CRM platforms.
- Valid driver's licence and willingness to travel throughout the assigned territory.
Nice To Haves
- Veterinary, healthcare, medical device, pharmaceutical or related industry experience.
Responsibilities
- Manage and grow an established portfolio of veterinary partnerships.
- Conduct regular customer visits, strategic business reviews and service consultations.
- Identify opportunities to expand existing customer relationships.
- Understand customers’ businesses and recommend solutions that support their success.
- Partner with Business Development Managers to ensure seamless onboarding of new customers.
- Build and maintain customer activity using CRM technology.
- Achieve or exceed customer retention, revenue growth and activity objectives.
- Represent Gateway at veterinary conferences, networking events and industry trade shows.
Benefits
- $800/month vehicle allowance
- Business expense reimbursement
- Company laptop and mobile technology
- Medical, Dental and Vision coverage
- 401(k) Retirement Savings Plan with employer matching contributions
- Company-paid Life Insurance
- Company-paid Long-Term Disability
- Employee Assistance Program and Gateway CarePath
- Health Savings Account option for eligible High Deductible Health Plan participants
- Flexible Spending Accounts
- Pet Insurance
- Paid vacation and company holidays
- Ongoing coaching, development and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
