Aftercare Coordinator

Vincentian CARES•Orlando, FL

2d•$0 - $23

About The Position

As part of the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant, the Aftercare Coordinator supports the VA Healthcare System’s coordinated efforts to strengthen community-based suicide prevention. The position serves as a liaison between the SSVF grantee and VA or community medical providers, providing outreach and suicide prevention services to Veterans and their families. Outreach follows an approved plan and engages Veterans identified as having health, environmental, or historical risk factors that may contribute to suicidal ideation or self-injurious or lethal behavior. The Coordinator works with SSVF staff, VA staff, Veterans’ medical teams, and community resources to meet the needs of eligible Veterans and their families. Services include connecting Veterans to VA benefits or community health care when they are not eligible for VA care, with a focus on suicide prevention. The role includes case management, care coordination, health education, interdisciplinary collaboration, coordination, and consultation. The Coordinator works with each Veteran’s multidisciplinary team to provide timely, appropriate, equitable, Veteran-centered care, and collaborates with the team and Veteran to identify and address system challenges. The position reports to the Operations Supervisor and the Operations Manager. The role requires working in an office or site environment and may involve occasional noise, exposure to communicable disease, or verbal abuse or similar behavior from clients. Employees may be asked to work outside their established schedule or unusual hours as needed. Agency information is confidential.

Requirements

Bachelor’s-level social worker or related experience is required; comparable training, education, or experience may be substituted if approved by the Chief Executive Officer before hire.
Able to speak, write, and understand English.
Basic computer skills.
Sensitivity to and respect for cultural diversity, with the ability to work with diverse racial, ethnic, and economic groups.
Flexible work schedule, including evenings, nights, weekends, and holidays.
Ability to set appropriate limits, meet deadlines, and multitask.
Ability to organize, prioritize, self-motivate, and deliver results.
Excellent communication and listening skills; strong oral and written communication skills.
Strong work ethic and adherence to high ethical standards personally and professionally.
Successfully pass law enforcement background screening and a Level 2 background screening through the Florida Background Screening Clearinghouse.
Valid Florida driver’s license if driving an Agency or personal vehicle for company business, and reliable transportation.
Openness to feedback and suggestions and willingness to learn skills that improve job performance.
Alignment with the Society of St. Vincent de Paul South Pinellas, Inc. mission and values.
In-depth knowledge of community health care resources for Veterans, especially VA services and programs.
Basic knowledge of severe and persistent mental illness and substance abuse.
Ability to form community partnerships and identify community resources.
Strong organizational, time-management, and data-management skills.
Ability to work effectively both independently and as part of a team.
Ability to provide positive customer service to difficult populations.
Ability to handle new and diverse work problems daily, resolve problems and conflict, make effective decisions under pressure, listen objectively, identify underlying problems, and help bring issues to successful conclusions.
Ability to interact with volunteers, clients, contractors, visitors, and employees at all levels of the Agency.
Ability to perform office and site duties involving prolonged computer workstation use, sitting, standing, bending, reaching, lifting up to 40 pounds, driving, and operating standard office equipment.

Nice To Haves

At least two years of experience in a health care or social services area of practice working with Veterans is preferred.

Responsibilities

Conduct Veteran assessments in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others.
Assess Veterans’ strengths, limitations, risk factors, supports, and service needs to help them access and maintain health care services.
Enter information into HMIS or an equivalent system and maintain complete, timely client files.
Help Veterans communicate their care preferences and personal health goals to support shared decision-making.
Provide education and support to Veterans and families and identify credible resources suited to Veterans’ needs and preferences.
Advocate for clients, incorporate Veterans’ cultural values into care plans, and monitor progress toward established goals.
Consult regularly with team members about Veterans’ needs.
Identify organizational barriers, communicate them to leadership, and collaborate on solutions; provide subject-matter consultation to staff and community providers.
Adapt services to Veterans’ needs and coordinate with other organizations and programs to support complementary, comprehensive, effective, and continuous care.
Participate in team meetings, case conferences, and related activities, collaborating with multidisciplinary team members to coordinate comprehensive Veteran care.
Comply with training requirements and company safety, personnel, and operational policies and procedures.
Follow the work schedule to support effective Agency program operations and perform other duties needed to fulfill the Agency’s mission.
Participate in the Agency Performance Quality Improvement program and accreditation or reaccreditation process.