Driver Recruiter

U.S. Xpress•Chattanooga, TN

10d•$42,000 - $44,000•Hybrid

About The Position

The Driver Recruiter manages the recruiting and hiring of drivers for U.S. Xpress, screening and interviewing applicants and exercising discretion to determine hiring eligibility according to company guidelines and DOT rules and regulations. The role owns the driver recruitment process, including sourcing, screening, interviewing, and closing candidates, while maintaining knowledge of transportation regulations, hiring guidelines, compensation, benefits, and salary structures. It partners with leadership and coworkers to address recruiting issues, manage expectations, provide feedback, and communicate the company’s mission and culture to candidates. The position uses TenStreet and Pegasus to manage applicant information and works in a hybrid environment, combining remote work with in-office collaboration. In-office and work-from-home schedules may vary and are subject to management’s direction.

Requirements

Associate’s degree in a related field or equivalent years of experience; equivalent experience is defined as one year of professional experience for each year of college requested.
At least 2 years of experience in a call center environment, inside sales, or a related field.
Professional communication skills and common courtesy.
Ability to exchange information concisely and logically while being sensitive to audience diversity.
Strong skills with the Microsoft Office suite, including Word, Excel, and Outlook.
Sound judgment, de-escalation, and problem-solving skills.
Ability to build rapport and relationships effectively over the phone.
Self-motivation and attention to detail.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
Proactive and pragmatic problem-solving ability.
Effective communication across multiple mediums.
Ability to switch between independent work and collaborative sessions.
Ability to work efficiently in both a structured office and remotely on assigned days.
Availability for in-person collaboration, impromptu meetings, office celebrations, and driver acknowledgments.

Nice To Haves

Transportation and/or logistics industry experience.

Responsibilities

Manage the driver recruitment process to fill openings, including sourcing, screening, interviewing, and closing candidates.
Maintain current knowledge of transportation rules and regulations and U.S. Xpress hiring guidelines.
Interview applicants and gather and analyze information to determine whether they meet hiring guidelines.
Review motor vehicle records (MVR), DAC records, and criminal backgrounds of potential applicants.
Use discretion to extend offers to qualified applicants while providing a positive candidate experience.
Provide driver applicants with U.S. Xpress over-the-road (OTR) and Dedicated job openings on a daily basis.
Maintain knowledge of compensation offerings, benefits, and salary structures for candidates.
Partner with leadership to manage driver expectations, resolve recruiting issues, and advise throughout the recruiting process.
Use de-escalation skills when communicating sensitive decisions that disqualify a driver from employment consideration.
Enter driver information accurately in TenStreet and confirm that it flows to Pegasus.
Promote company-wide programs related to recruiting, marketing, employee referrals, and job postings.
Communicate U.S. Xpress’ mission and culture to candidates.
Collaborate in person with all levels of the organization and attend in-person meetings and trainings.
Participate in discussions about developments, goals, and objectives by offering input and advice.
Engage regularly, remotely and in person, with customers and potential customers to establish rapport, communication, and expectations.
Attend office celebrations and driver acknowledgments, such as the Million Miler Walk.