Drain Install Manager

Bill Howe Plumbing, Heating & Air, Restoration & Flood•San Diego, CA

125d

About The Position

The Drain Install Manager leads the daily operations of the Drain Installation team and oversees residential and commercial drain replacement projects from start to finish. The role ensures projects are completed safely, efficiently, on schedule, and to high quality standards while delivering an exceptional customer experience. The manager provides leadership, coaching, technical expertise, and operational support to field team members and collaborates with dispatch, sales, customer service, and other departments to achieve departmental and company goals. Success is measured by building a high-performing team that consistently delivers safe, profitable, high-quality projects. The role is expected to develop future leaders, achieve departmental KPIs, manage budgets and resources effectively, improve operational performance, and create exceptional experiences for customers and team members.

Requirements

High school diploma or equivalent.
At least five years of drain installation or plumbing experience.
At least two years of experience in a leadership or management role.
Strong knowledge of residential and commercial drain replacement methods, underground piping systems, trenching, excavation, and related equipment.
Demonstrated ability to lead teams, manage performance, and develop employees.
Experience managing departmental budgets, operational metrics, and business performance.
Strong analytical, organizational, problem-solving, and decision-making skills.
Excellent communication, interpersonal, and customer service skills.
Proficiency with Microsoft Office and field service management software.
Valid driver's license with an acceptable driving record.
Ability to frequently stand, walk, bend, kneel, crouch, climb, and lift up to 50 pounds.
Ability to work outdoors in varying weather conditions and construction environments.
Ability to safely operate company vehicles, equipment, and jobsite tools.
Ability to wear required personal protective equipment.

Nice To Haves

Trade school education or industry certifications.

Responsibilities

Lead, coach, and develop Drain Installation team members while fostering a positive, accountable, and safety-focused culture.
Oversee daily scheduling, staffing, equipment, materials, and project execution to maximize efficiency and customer satisfaction.
Visit job sites to monitor workmanship, safety compliance, quality standards, and customer satisfaction.
Provide technical guidance and troubleshooting for complex drain installation and replacement projects.
Ensure installations comply with company standards, local building codes, safety regulations, and manufacturer specifications.
Coordinate project scheduling, customer communication, and workflow with Sales, Dispatch, Customer Service, and Operations.
Establish, monitor, and drive KPIs, including productivity, gross margin, revenue, job profitability, callback rates, customer satisfaction, and safety performance.
Analyze departmental performance metrics and implement process improvements to increase efficiency and profitability.
Develop and manage the department operating budget and monitor labor, equipment, materials, and operational expenses.
Identify cost-saving opportunities while maintaining quality, safety, and customer service.
Manage inventory, tools, equipment, fleet readiness, and vendor relationships.
Recruit, interview, hire, onboard, train, mentor, and evaluate team members; create individual development plans and succession opportunities.
Conduct performance reviews, coaching conversations, and accountability meetings.
Address customer concerns professionally and resolve issues promptly.
Promote and enforce company policies, safety procedures, OSHA regulations, and applicable compliance requirements.
Participate in leadership meetings, strategic planning, departmental forecasting, and cross-functional initiatives.
Perform other duties as assigned.