Donor Tech Lead

Ochsner Health•New Orleans, LA

About The Position

The Donor Tech Lead assumes responsibility for and leads the daily operations of mobile blood bank personnel and processes. The role performs quality control, operates computers, and completes administrative duties as directed by a supervisor. It maintains donor, patient, and employee confidentiality; monitors and evaluates the effectiveness of work activities; coordinates mobile-drive resources to support quality and customer satisfaction; and implements policies and procedures. The role also supervises process-improvement initiatives, promotes efficiency and employee morale, performs all duties of a Blood Bank Tech, and oversees donor-reaction care, including emergency care and completion of required documentation and follow-up. The position requires maintaining clinical competency in donor selection, phlebotomy, automated collections, and donor care; leading team activities; ensuring professional accountability, time management, regulatory compliance, safety, and customer service; and adapting communication and care to the patient population. The incumbent must remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance. The position involves working in patient-care areas and mobile locations, with routine exposure to blood, body fluids, tissue, communicable-disease risks, and possible exposure to hazardous medications or waste.

Requirements

High school diploma or equivalent.
Five years of experience in a healthcare-related field.
Basic Life Support (BLS) certification from the American Heart Association.
Current driver's license in the state of practice and an excellent driving record to operate company-owned vehicles.
Computer skills and dexterity for data entry and retrieval; proficiency with Windows-style applications, role-specific software, and keyboard use.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Strong interpersonal skills and the ability to work professionally with people from diverse backgrounds.
Ability to work with others, be cross-trained in several disciplines, follow written and oral instructions, and follow established policies and procedures.
Decision-making, delegation, employee-engagement, and problem-solving abilities.
Ability to work under stress and in the conditions normally found at blood drives.
Ability to provide employee leadership, meet customer-service standards, and recommend improvements.
Ability to achieve customer-service excellence and foster teamwork, professionalism, high performance, and mutual respect.
Analytical skills to perform calculations and operate donor-collection equipment, computers, and printers.
Ability to meet deadlines, work independently, and set priorities.
Ability to work a flexible schedule, including extended shifts, and travel between facilities and mobile locations.
Ability to meet the physical demands of Medium Work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.
Ability to stoop, bend, reach, grasp, and use manual dexterity.
Ability to work a flexible schedule that may include 24/7 availability, weekends, holidays, and on-call availability.
Ability to work in a patient-care setting and manage routine exposure to blood, body fluids, tissue, and potential communicable-disease hazards.

Nice To Haves

Previous experience in a supervisory or leadership capacity.

Responsibilities

Lead the daily operations of mobile blood bank personnel and processes.
Perform quality control, operate computers, and complete administrative duties as directed by a supervisor.
Maintain donor, patient, and employee confidentiality.
Monitor and evaluate the effectiveness of work activities.
Provide leadership and coordinate mobile-drive resources to achieve quality and customer satisfaction.
Implement applicable policies and procedures.
Supervise initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain employee morale.
Perform all duties of a Blood Bank Tech.
Oversee donor-reaction care by staff, handle emergency donor-reaction care, and ensure donor-reaction documentation and follow-up are completed.
Maintain clinical competency in donor selection, phlebotomy, automated collections, and donor care.
Perform the team leader role and manage professional accountability.
Exhibit time-management and organizational skills.
Perform regulatory compliance and safety responsibilities.
Maintain excellent customer service and adapt behavior and communication to the patient population.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Perform other related duties as required.