Donor Support Tech

CSL•Racine, WI

About The Position

The Donor Support Tech prepares donors, the donor area, and equipment for the pheresis process, operates and prepares the autopheresis machine, and monitors donors and the process. The role responds to machine alarms and donor reactions, disconnects donors when procedures are complete, and records process events and donor information using a Personal Digital Assistant (PDA) and the electronic donor information management system. The position also helps maintain an orderly, adequately supplied work area, follows applicable safety procedures, protects confidential information, and may be cross-trained or assigned other job-related duties to support business needs. CSL Plasma operates plasma donation centers, and plasma collected at its facilities is used by CSL to manufacture plasma-derived therapies. CSL describes inclusion and belonging as core to its mission and identifies itself as an equal opportunity employer.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to specific alarms or signals.
Disconnect the donor when the process is complete.
Remain alert to donor reactions during or after the pheresis process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents during the pheresis process, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.