Apheresis Tech/Sr Donor Technician

Ochsner Health•New Orleans, LA

About The Position

This position oversees the daily operations of apheresis collections at fixed centers and mobile sites. It monitors and evaluates apheresis collection processes, coordinates resources for mobile apheresis drives, and supports customer satisfaction and the collection of quality products. The role maintains donor, patient, and employee confidentiality and performs all duties of a Blood Bank Technician. It also provides routine and emergent care for apheresis and whole blood donor reactions and ensures related documentation and follow-up are completed accurately and promptly. The position requires compliance with applicable federal, state, and local laws, accreditation standards, regulatory requirements, and employer policies. The role may involve working in healthcare environments where occupational exposure to hazardous medications or hazardous waste is possible. This job description summarizes the position and is not an exhaustive list of duties.

Requirements

  • High School Diploma or GED.
  • Either 2 years of apheresis experience with apheresis collections, or 2 years of venipuncture and/or donor experience and successful completion of the Ochsner Apheresis Certificate Course.
  • BLS - Basic Life Support from the American Heart Association upon hire.
  • Class D driver's license in the state of practice, verified through EverCheck, upon hire; an excellent driving record is required to operate company-owned vehicles.
  • Computer skills and dexterity for data entry and retrieval; proficiency with Windows-style applications, role-specific software, and keyboard use.
  • Effective verbal and written communication skills, including presenting information clearly and professionally.
  • Strong interpersonal skills and ability to work professionally with people from diverse backgrounds.
  • Ability to work with others, cross-train in several disciplines, follow instructions, and comply with established policies and procedures.
  • Decision-making, task delegation, initiative, and problem-solving ability.
  • Ability to work under stress and in normal blood-drive conditions.
  • Ability to achieve customer service excellence.
  • Analytical skills to perform calculations and operate apheresis collection equipment, computers, and printers.
  • Ability to work flexible schedules, including extended shifts and weekends.
  • Ability to travel between facilities and mobile locations.

Responsibilities

  • Oversee daily apheresis collection operations at fixed centers and mobile sites.
  • Maintain donor, patient, and employee confidentiality.
  • Monitor and evaluate the effectiveness of apheresis collection processes.
  • Coordinate resources for mobile apheresis drives to support customer satisfaction and collection of quality products.
  • Perform all duties of a Blood Bank Technician.
  • Provide routine and emergent donor reaction care for apheresis and whole blood donors.
  • Complete donor reaction documentation and follow-up actions accurately and promptly.
  • Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
  • Comply with employer policies and standards and report known or suspected unethical, questionable, safety, privacy, or compliance-related concerns promptly.
  • Perform other duties as assigned.
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