Apheresis Tech/Sr Donor Technician

Ochsner Clinic Foundation•New Orleans, LA

About The Position

This position oversees daily apheresis collection operations at fixed centers and mobile sites. It monitors and evaluates the effectiveness of apheresis collection processes and coordinates resources for mobile apheresis drives to support customer satisfaction and quality product collection. The role maintains donor, patient, and employee confidentiality and provides leadership across collection activities. The incumbent performs all duties of a Blood Bank Technician and provides routine and emergent reaction care for apheresis and whole blood donors. The position also ensures donor reaction documentation and follow-up are completed accurately and promptly. The role requires compliance with applicable laws, regulations, accreditation standards, and employer policies. Work takes place in a healthcare environment with potential occupational exposure to hazardous medications or waste.

Requirements

High school diploma or GED.
Two years of apheresis experience with apheresis collections; or two years of venipuncture and/or donor experience and successful completion of the Ochsner Apheresis Certificate Course.
BLS (Basic Life Support) certification from the American Heart Association upon hire.
Class D driver's license in the state of practice upon hire; excellent driving record to operate company-owned vehicles.
Computer skills and dexterity for data entry and information retrieval.
Effective verbal and written communication skills, with the ability to present information clearly and professionally.
Proficiency with Windows-style applications, role-specific software, and keyboarding.
Strong interpersonal skills and ability to work professionally with people from varied backgrounds.
Ability to work with others, be cross-trained in several disciplines, follow instructions, and follow established policies and procedures.
Decision-making, delegation, initiative, and problem-solving ability.
Ability to work under stress and around the normal conditions at blood drives.
Ability to achieve customer service excellence.
Analytical skills to perform calculations and operate apheresis collection equipment, computers, and printers.
Ability to work flexible schedules, including extended shifts and weekends.
Ability to travel throughout and between facilities and mobile locations.
Ability to meet the physical demands of light work, including exerting up to 20 pounds occasionally and/or up to 10 pounds frequently.
Ability to work in a healthcare setting with potential occupational exposure to hazardous medications or hazardous waste.

Responsibilities

Oversee daily apheresis collection operations at fixed centers and mobile sites.
Maintain donor, patient, and employee confidentiality.
Monitor and evaluate the effectiveness of apheresis collection processes.
Coordinate resources for mobile apheresis drives to support customer satisfaction and quality product collection.
Perform all duties of a Blood Bank Technician.
Provide routine and emergent donor reaction care for apheresis and whole blood donors.
Complete donor reaction documentation and follow-up actions accurately and promptly.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Comply with employer policies and standards, including its Compliance & Privacy Program and Standards of Conduct.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or compliance concerns.
Perform other duties as assigned.