Donor Support Tech

CSL Plasma•Muskegon, MI

About The Position

The Donor Support Tech prepares the donor, donor area, and equipment for the pheresis process; prepares the autopheresis machine; monitors the donor and process; responds to alarms or signals; and disconnects the donor when the process is complete. The role requires alertness to donor reactions during and after the process and notification of appropriate staff. The technician uses a Personal Digital Assistant (PDA) to record process incidents and link equipment and supplies to the appropriate donor, and alerts the Group Leader or Supervisor to donor flow issues. The position also ensures accurate donor data entry in the electronic donor information management system according to Standard Operating Procedures (SOPs), understands applicable hyper immune program policies, and maintains a clean, efficient work environment with needed supplies and forms. The technician follows Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies, promotes safety, and maintains confidentiality. Cross-training, bilingual skills, and other job-related duties may be required based on business needs. Different qualifications or responsibilities may apply based on local legal or educational requirements.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Bilingual skills may be required at the organization's discretion to meet business needs.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, responding to specific alarms or signals.
Disconnect the donor when the process is complete.
Remain alert to donor reactions during or after the process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents during the pheresis process, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform job-related duties as assigned.