Donor Support Tech-BILINGUAL-ENGLISH/SPANISH

CSL•South Milwaukee, WI

About The Position

The Donor Support Tech prepares donors, the donor area, and equipment for the pheresis process, including preparing the autopheresis machine. The role monitors donors and the pheresis process, responds to machine alarms or signals, disconnects donors when the process is complete, and watches for donor reactions during or after the process, notifying appropriate staff as needed. The position uses a Personal Digital Assistant (PDA) to record incidents and link equipment and supplies to the appropriate donor. It also ensures donor data is accurately recorded in the electronic donor information management system according to Standard Operating Procedures (SOPs), and follows applicable policies for hyper immune programs. The Donor Support Tech maintains a clean and efficient work environment, ensures operating supplies and forms are available, and follows Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies. The position maintains confidentiality and may be cross-trained or assigned other job-related duties to meet business needs. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalent required.
At least three months of work experience; experience in a medical or health provider environment is preferred, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Work experience in a medical or health provider environment.
Bilingual English/Spanish skills may be required at the organization’s discretion.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to specific alarms or signals.
Disconnect the donor when the process is complete.
Monitor for donor reactions during or after the pheresis process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available as needed.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.