Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL•Margate, FL

11d

About The Position

The Customer Service - Donor Support Technician prepares donors, the donor area, and equipment for the pheresis process. The technician prepares the autopheresis machine, monitors donors and the process, responds to alarms or signals, and disconnects donors when the process is complete. The role requires attention to donor reactions during and after pheresis and timely notification of appropriate staff. The technician records process incidents and links equipment and supplies to donors using a Personal Digital Assistant (PDA), and ensures donor data is accurately entered in the electronic donor information management system. The position also involves maintaining a clean, efficient, safely operated work environment, ensuring operating supplies and forms are available, and maintaining confidentiality. The technician may be cross-trained or assigned other job-related duties as business needs require. Bilingual English/Spanish skills may be required at the organization's discretion.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Bilingual English/Spanish skills may be required at the organization's discretion to meet business needs.

Nice To Haves

Work experience in a medical or health provider environment.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to specific alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after pheresis and notify appropriate staff.
Use a PDA to record incidents during pheresis, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used during pheresis to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.