Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL Plasma•Chattanooga, TN

10h

About The Position

The Donor Support Technician prepares donors, donor areas, and equipment for the pheresis process. The role prepares and operates autopheresis machines, monitors donors and the process, responds to alarms or signals, disconnects donors when the process is complete, and alerts appropriate staff to donor reactions during or after the procedure. The technician documents process incidents and links equipment and supplies to the correct donor using a Personal Digital Assistant (PDA), and ensures donor information is recorded accurately in the electronic donor information management system according to Standard Operating Procedures (SOPs). The position also supports donor flow, maintains a clean and efficient work environment, ensures operating supplies and forms are available, and follows Health Safety & Environmental (HSE) and OSHA policies. The technician maintains confidentiality and may be cross-trained or assigned other job-related duties to meet business needs. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to stand and walk for extended periods, occasionally up to 100% of the time.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work overtime and extended hours to support center operational needs.
Wear required Personal Protective Equipment for specific tasks or areas.
Bilingual English/Spanish skills may be required at the organization’s discretion.

Responsibilities

Prepare donors, donor areas, and equipment for pheresis.
Prepare the autopheresis machine for the pheresis process.
Monitor donors and the pheresis process and respond to alarms or signals.
Disconnect donors when the process is complete.
Remain alert to donor reactions during or after the pheresis process and notify appropriate staff.
Use a PDA to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas and perform other job-related duties as assigned.