Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL Plasma•Chicago, IL

About The Position

The Customer Service - Donor Support Technician prepares donors, the donor area, and equipment for the pheresis process; operates and prepares the autopheresis machine; monitors donors and the process; and responds to alarms and signals. The technician disconnects donors when the process is complete, remains alert to possible donor reactions, and notifies appropriate staff. They record process incidents and link equipment and supplies to donors using a Personal Digital Assistant (PDA), and ensure donor information is accurately recorded in the electronic donor information management system according to Standard Operating Procedures (SOPs). The role also involves supporting donor flow, maintaining an efficient and clean work environment, ensuring supplies and forms are available, and following health, safety, environmental, and OSHA policies. The technician maintains the confidentiality of personnel, donor, and center information. Cross-training and other job-related duties may be assigned to meet business needs. Bilingual skills may be required at the organization’s discretion. The stated expected base pay at hiring is $18.98–$20.72 per hour. Individual pay within the range depends on qualifications, skills, experience, competencies, and other relevant factors. CSL Plasma operates plasma donation centers, and collected plasma is used by CSL to manufacture plasma-derived therapies.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Medical or health provider environment experience is preferred.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, responding to alarms or signals.
Disconnect the donor when the process is complete.
Remain alert to donor reactions during or after the process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents during the process, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.