Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL•Chicago, IL

4d•$19 - $21

About The Position

The Customer Service - Donor Support Technician prepares donors, the donor area, and equipment for the pheresis process. The role prepares and monitors the autopheresis machine and donor throughout the process, responds to alarms or signals, disconnects donors when the process is complete, and watches for donor reactions during and after the process, notifying appropriate staff as needed. The technician uses a Personal Digital Assistant (PDA) to record incidents and connect equipment and supplies to the appropriate donor, and ensures donor data is accurately recorded in the electronic donor information management system according to Standard Operating Procedures (SOPs). The role also helps maintain an efficient, clean, and adequately supplied work environment; follows Health Safety & Environmental (HSE) and OSHA procedures; promotes safety; and maintains the confidentiality of personnel, donor, and center information. The technician may be cross-trained in other areas and may perform other job-related duties. Bilingual skills may be required at the organization’s discretion. CSL Plasma operates a plasma donation network, and plasma collected at its facilities is used by CSL to manufacture plasma-derived therapies. CSL is an Equal Opportunity Employer and describes inclusion and belonging as central to its mission. The expected base pay at hiring is $18.98–$20.72 per hour; an individual offer within that range depends on qualifications, skills, experience, competencies, and other relevant factors. Benefits information is available through the company’s benefits website.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Bilingual English/Spanish skills may be required, at the organization’s discretion.

Nice To Haves

Work experience in a medical or health provider environment.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, responding to alarms or signals that may occur.
Disconnect the donor when the process is complete.
Remain alert to donor reactions during or after the process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents such as machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Ensure donor data is accurately recorded in the electronic donor information management system according to SOPs.
Understand policies and procedures for hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.