Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL Plasma•Austin, TX

11d

About The Position

The Donor Support Technician prepares donors, donor areas, and equipment for the pheresis process; prepares autopheresis machines; monitors donors and the process; responds to alarms or signals; and disconnects donors when the process is complete. The role requires attentiveness to donor reactions during and after the process and notifying appropriate staff when needed. The technician records process incidents and links equipment and supplies to donors using a Personal Digital Assistant (PDA), and accurately records donor data in the electronic donor information management system according to Standard Operating Procedures. The role also includes alerting a Group Leader or Supervisor to donor-flow issues, maintaining a clean and efficient work area with adequate supplies and forms, and following Health Safety & Environmental (HSE) and OSHA policies. Employees maintain the confidentiality of personnel, donor, and center information, may be cross-trained to meet business needs, and perform other assigned job-related duties. Bilingual English/Spanish skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Bilingual English/Spanish skills may be required at the organization’s discretion to meet business needs.
Work experience in a medical or health provider environment is preferred.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to alarms or signals.
Disconnect the donor when the process is complete.
Remain alert to donor reactions during or after the pheresis process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system in accordance with Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure adequate operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.