Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL•Austin, TX

About The Position

The Customer Service - Donor Support Technician prepares donors, the donor area, and equipment for the pheresis process. The technician prepares and monitors the autopheresis machine and process, responds to machine alarms or signals, disconnects donors when the process is complete, and watches for donor reactions during and after the procedure, notifying appropriate staff as needed. The role uses a Personal Digital Assistant (PDA) to document incidents and link equipment and soft goods to donors, and ensures donor data is accurately entered into the electronic donor information management system in accordance with Standard Operating Procedures. The technician maintains a clean and efficient work environment, keeps operating supplies and forms available, follows health, safety, environmental, and OSHA policies, and maintains the confidentiality of personnel, donor, and center information. The technician may be cross-trained in other areas and perform other job-related duties as assigned. Bilingual skills may be required at the organization’s discretion to meet business needs. CSL Plasma operates plasma donation centers, and collected plasma is used by CSL to manufacture plasma-derived therapies. Different qualifications or responsibilities may apply based on local legal or educational requirements; applicants should refer to local job documentation where applicable.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Bilingual English/Spanish skills may be required at the organization’s discretion to meet business needs.

Nice To Haves

Work experience in a medical or health provider environment.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to process alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the pheresis process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow Health Safety & Environmental (HSE) and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.