Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL•Riviera Beach, FL

10d

About The Position

The Customer Service - Donor Support Technician prepares donors, donor areas, and equipment for the pheresis process; prepares autopheresis machines; monitors donors and the process; responds to machine alarms or signals; and disconnects donors when the process is complete. The technician watches for donor reactions during and after pheresis and notifies appropriate staff. The role uses a Personal Digital Assistant (PDA) to record process incidents and to link equipment and soft goods to the appropriate donor, and ensures donor data is accurately recorded in the electronic donor information management system according to Standard Operating Procedures (SOPs). The technician alerts a Group Leader or Supervisor to donor flow issues, understands applicable hyper immune program policies and procedures, maintains a clean and efficient work environment with adequate supplies and forms, and follows Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies. The role maintains confidentiality, may be cross-trained in other areas, and performs other assigned job-related duties. Bilingual English/Spanish skills may be required at the organization's discretion to meet business needs. CSL Plasma operates plasma donation centers, and plasma collected at its facilities is used by CSL to manufacture plasma-derived therapies. CSL is an Equal Opportunity Employer and provides reasonable accommodations during the application process for individuals with disabilities.

Requirements

High school diploma or equivalent.
At least three months of work experience; medical or health-provider experience is preferred, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Work experience in a medical or health-provider environment.
Bilingual English/Spanish skills may be required at the organization's discretion.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after pheresis and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in pheresis to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.