Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL Plasma•Winston-Salem, NC

About The Position

The Donor Support Technician prepares donors, the donor area, equipment, and the autopheresis machine for the pheresis process. The technician monitors donors and the process, responds to machine alarms and signals, disconnects donors when the process is complete, and watches for donor reactions during or after the process, notifying appropriate staff as needed. The role uses a Personal Digital Assistant (PDA) to document incidents and link equipment and supplies to the correct donor, and ensures donor data is accurately entered in the electronic donor information management system according to Standard Operating Procedures. The technician helps maintain an orderly, clean, and adequately supplied work environment; follows Health Safety & Environmental and OSHA policies; promotes safety; and protects confidential personnel, donor, and center information. The technician may be cross-trained in other areas and performs other job-related duties as assigned. Open and flexible availability and English/Spanish bilingual ability are required. Responsibilities or qualifications may vary according to local legal or educational requirements.

Requirements

Must have open and flexible availability.
Must be bilingual in English and Spanish.
High school diploma or equivalent required.
At least three months of work experience required, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Must be able to perform basic math calculations.

Nice To Haves

Work experience in a medical or health provider environment is preferred.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, responding to alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform job-related duties as assigned.