Customer Service - Donor Support Technician (Bilingual-English/Spanish)

CSL Plasma•Greenville, SC

About The Position

The Donor Support Technician prepares donors, donor areas, and equipment for the pheresis process. The role monitors donors and pheresis equipment throughout the procedure, responds to machine alarms or signals, disconnects donors when the process is complete, and alerts appropriate staff to donor reactions or donor-flow issues. It uses a Personal Digital Assistant (PDA) to document incidents and link equipment and supplies to donors, and maintains accurate donor records in the electronic donor information management system according to Standard Operating Procedures (SOPs). The position maintains a clean and efficient work environment, ensures operating supplies and forms are available, follows Health Safety & Environmental (HSE) and OSHA policies, promotes safety, and protects confidential personnel, donor, and center information. The employee may be cross-trained in other areas and may perform other job-related duties as assigned. Bilingual skills may be required at the organization’s discretion. The position reports to the Assistant Center Manager. It requires a high school diploma or equivalent and at least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience. The employee must be able to perform basic math calculations and meet the stated physical, communication, and workplace requirements. Overtime and extended hours are required to support center operational needs. Different qualifications or responsibilities may apply based on local legal or educational requirements.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions.
Ability to understand and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, and kneel, with a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work while occasionally standing and walking for up to 100% of the time.
Ability to work with frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
Wear Personal Protective Equipment while performing specific tasks or in certain areas.
Work overtime and extended hours to support center operational needs.

Nice To Haves

Bilingual English/Spanish skills may be required at the organization’s discretion.
Experience in a medical or health provider environment is preferred.

Responsibilities

Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to alarms or signals.
Disconnect the donor when the process is complete.
Monitor for donor reactions during or after the process and notify appropriate staff.
Use a PDA to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.