Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL•Winston-Salem, NC

About The Position

The Donor Support Technician prepares donors, the donor area, equipment, and the autopheresis machine for the pheresis process. The technician monitors donors and the process, responds to machine alarms and signals, disconnects donors when the process is complete, and watches for donor reactions during and after the process, notifying appropriate staff as needed. The role uses a Personal Digital Assistant (PDA) to document incidents and connect equipment and supplies used during pheresis to the appropriate donor, and ensures donor data is accurately entered into the electronic donor information management system in accordance with Standard Operating Procedures (SOPs). The technician helps maintain an orderly, efficient work environment with adequate supplies and forms; follows Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies; promotes safety; and protects confidential personnel, donor, and center information. The position may include cross-training in other areas and other job-related duties as assigned. Candidates must have open and flexible availability and be bilingual in English and Spanish. Different qualifications or responsibilities may apply based on local legal or educational requirements; candidates should refer to local job documentation where applicable.

Requirements

Must have open and flexible availability.
Must be bilingual in English and Spanish.
High school diploma or equivalent required.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, responding to alarms or signals that occur.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the pheresis process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.