Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL Plasma•Riviera Beach, FL

About The Position

The Customer Service - Donor Support Technician prepares donors, donor areas, and equipment for the pheresis process. The technician prepares and monitors the autopheresis machine, observes donors throughout the process, responds to machine alerts or signals, and disconnects donors when the process is complete. They remain alert to donor reactions during and after pheresis and notify appropriate staff as needed. The role uses a Personal Digital Assistant (PDA) to record process incidents, link equipment and supplies to donors, and ensure donor data is accurately entered into the electronic donor information management system according to Standard Operating Procedures. The technician maintains a clean and efficient work environment, keeps supplies and forms available, follows Health Safety & Environmental (HSE) and OSHA procedures, and protects confidential information. They may be cross-trained in other areas and perform additional job-related duties as assigned. Bilingual skills may be required at the organization's discretion to meet business needs. CSL Plasma operates a plasma donation network, and collected plasma is used by CSL to manufacture plasma-derived therapies. CSL is an Equal Opportunity Employer and provides reasonable accommodations for applicants with disabilities.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Bilingual English/Spanish skills may be required at the organization's discretion.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to specific alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after pheresis and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform job-related duties as assigned.