Customer Service - Donor Support Technician (Bilingual – English/Spanish)
About The Position
The Donor Support Technician prepares the donor, donor area, and equipment for the pheresis process. The role prepares the autopheresis machine, monitors donors and the process, responds to alarms or signals, disconnects donors when processing is complete, and watches for reactions during or after the process, notifying appropriate staff as needed. The technician records process incidents and links equipment and soft goods to donors using a Personal Digital Assistant (PDA). The role also ensures accurate donor data entry in the electronic donor information management system, alerts a Group Leader or Supervisor to donor-flow issues, and understands applicable hyper immune program procedures. The position maintains a clean and efficient work environment, ensures operating supplies and forms are available, and follows HSE and OSHA policies. It requires maintaining confidentiality and may include cross-training or other assigned duties. Bilingual English/Spanish skills may be required at the organization’s discretion to meet business needs.
Requirements
- High school diploma or equivalent.
- At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
- Ability to perform basic math calculations.
- Ability to understand, remember, and apply oral and/or written instructions.
- Ability to understand and follow basic instructions and guidelines.
- Ability to see and speak with customers and observe equipment operation.
- Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
- Ability to work in a fast-paced environment with frequent interruptions.
- Ability to wear Personal Protective Equipment while performing specific tasks or working in certain areas.
- Ability to work overtime and extended hours to support center operational needs.
Nice To Haves
- Bilingual English/Spanish skills may be required at the organization’s discretion to meet business needs.
Responsibilities
- Prepare the donor, donor area, and equipment for pheresis processing.
- Prepare the autopheresis machine for the pheresis process.
- Monitor the donor and pheresis process, responding to specific alarms or signals.
- Disconnect the donor when the process is complete.
- Watch for donor reactions during or after the pheresis process and notify appropriate staff.
- Use a PDA to record incidents during the process, including machine alerts and alarms, volume variances, and donor adverse events.
- Use a PDA to link equipment and soft goods used in the process to the appropriate donor.
- Alert the Group Leader or Supervisor to donor-flow issues.
- Accurately record donor data in the electronic donor information management system according to SOPs.
- Understand applicable policies and procedures associated with hyper immune programs at the center.
- Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
- Follow HSE and OSHA policies and procedures and promote safety.
- Maintain confidentiality of personnel, donor, and center information.
- Cross-train in other areas as needed to meet business needs.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
