Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL Plasma•Portage, MI

About The Position

The Customer Service - Donor Support Technician prepares donors, the donor area, equipment, and autopheresis machines for the pheresis process. The technician monitors donors and the process, responds to machine alarms or signals, disconnects donors when the process is complete, and remains alert to donor reactions during and after the procedure, notifying appropriate staff as needed. The role uses a Personal Digital Assistant (PDA) to document process incidents and link equipment and supplies to the correct donor. It also involves accurately recording donor data in the electronic donor information management system, alerting a Group Leader or Supervisor to donor-flow issues, and understanding applicable hyper immune program procedures. The technician maintains a clean and efficient work environment, keeps operating supplies and forms available, follows HSE and OSHA policies, promotes safety, and protects confidential personnel, donor, and center information. Cross-training in other areas and other job-related duties may be assigned. Bilingual English/Spanish skills may be required at the organization's discretion.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Work experience in a medical or health provider environment.
Bilingual English/Spanish skills may be required at the organization's discretion.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to specific alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the pheresis process and notify appropriate staff.
Use a PDA to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.