Donor Support Coordinator

Donor Network of Arizona•Tempe, AZ

21h

About The Position

The Donor Support Coordinator plays a critical role in the tissue donation process, helping facilitate donation from referral through recovery. The position operates in a fast-paced, high-volume, 24/7 call center environment and supports donation opportunities that can help patients through transplants such as skin, bone, heart valves, tendons, and corneas. Coordinators evaluate donation suitability, coordinate the donation process, and compassionately support families during difficult moments. The role is suited to someone who is compassionate, emotionally resilient, detail-oriented, and motivated by meaningful work. Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. Employees are responsible for embracing the organization’s culture and upholding its core values of Positive Energy, Passion, and Eagerness.

Requirements

Bachelor’s degree preferred, or equivalent professional experience.
One to two years of related experience.
Excellent verbal and written communication skills.
Basic medical terminology knowledge.
Basic computer skills and a typing speed of at least 25 WPM.
Strong attention to detail and documentation accuracy.
Ability to manage challenging or emotionally charged conversations professionally.
Experience working with diverse populations and cultural backgrounds.
Proven ability to handle conflict resolution positively and professionally.
Flexibility to work days or nights, including weekends and holidays, in a 24/7 call center environment with 12-hour shifts.

Nice To Haves

Bachelor of Science degree.
Three to four years of related experience.
Certification or experience as a Surgical Technologist, EMT-P, LPN, or RT.
Experience in healthcare, call center, crisis response, patient support, or customer service environments.
Medical scribe or medical documentation experience.
Bilingual skills; bilingual candidates are strongly encouraged to apply.

Responsibilities

Receive and manage incoming donor referral calls in a 24/7 call center setting.
Screen patient medical and social history with hospital staff, nurses, medical examiners, technicians, organ recovery personnel, and family members.
Evaluate donation suitability using established policies and medical criteria.
Communicate with next of kin about donation opportunities after the loss of a loved one.
Guide families through sensitive conversations with empathy and professionalism.
Obtain and verify legal authorization for donation.
Coordinate and dispatch technician teams.
Accurately document detailed medical and social history information in a timely manner.
Maintain compliance with internal procedures and regulatory requirements.
Collaborate with multidisciplinary teams throughout the donation process.