Donor Coordinator

Discovery Life Sciences • Quincy, MA

19h • $20 - $25 • Onsite

About The Position

The Donor Coordinator manages donor scheduling and appointments at a busy blood and bone marrow collection facility. The role supports donor recruitment, scheduling, payments, and database management, and works closely with donors and clinical staff to facilitate an efficient, timely collection schedule. The position requires precise attention to detail, strong organizational and time-management skills, and a positive, professional approach to donor interactions. The role is onsite and part-time, with a flexible start time and availability required Monday through Wednesday. Some weekend work may be required to support collections or recruitment as assigned.

Requirements

• Minimum of 3 years of related administrative experience.
• Excellent written and verbal communication skills.
• Strong customer-service orientation toward internal customers and external clients.
• Excellent technical and computer skills; willingness to learn additional job-relevant software as required.
• Excellent organizational skills; must be thorough and self-motivated.
• Ability to complete job tasks accurately and in a timely manner.
• Ability to multitask, work independently, and manage competing priorities.
• Proven ability to handle a high-volume workload calmly and constructively.
• Ability to accept instruction with an open, cooperative, positive, and team-oriented attitude.
• Strong phone etiquette and a warm, professional demeanor.
• Must be available Monday through Wednesday.
• Must work onsite.

Nice To Haves

• Associate's diploma or degree.
• Previous experience in blood collections or a donor-related field.
• Knowledge of Google Apps, Microsoft Word, and Excel.

Responsibilities

• Create and maintain a welcoming, friendly environment by assisting donors at the front desk and engaging with them throughout their visit.
• Act as a donor liaison and provide basic information about processes, scheduling, and collections.
• Assist donors with appointment check-in, including entry screening and required paperwork.
• Check donors out after appointments and ensure compensation is accurately processed and distributed.
• Monitor daily collection schedules and communicate with clinical and other departments.
• Communicate schedule disruptions in real time and contact donors as needed to secure replacements.
• Maintain ongoing donor communication in person, by phone, text message, and email.
• Respond promptly to donor issues, concerns, and questions.
• Assist new donors with completing new donor sign-up forms as needed.
• Support donor recruitment, scheduling, payments, and database management.
• Maintain consistent and predictable attendance.

Benefits

• Competitive salary and benefits package options.
• Free dental, vision, life, and disability benefits starting on the first day of employment.
• 401(k) match program starting on the first day of employment.
• Generous vacation and paid time off.
• Paid parental leave and paid family leave.
• Professional development opportunities and reimbursement for relevant certifications.
• Collaborative and inclusive work environment that values diversity.
• Team-building activities and social events.
• Employee Referral Program and Colleague Recognition Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree