Donor Collections Coordinator

Community Blood Center•Appleton, WI

About The Position

The Donor Collections Coordinator ensures donor suitability and collects blood in accordance with applicable regulations, standards, procedures, and policies at the assigned donor collection operation. The coordinator performs Team Supervisor functions during assigned operations when a Team Supervisor is absent and helps maintain an engaged working environment that provides exceptional customer service. The role includes performing whole blood collection technical functions and may include setting up and running mobile operations, interacting with sponsoring organizations and blood drive coordinators, and performing assigned automated procedures. The coordinator also supports team members with donor eligibility and technical issues, monitors adherence to standard operating procedures, maintains safe and clean collection areas, ensures supplies and equipment are available, and completes quality-control and documentation tasks.

Requirements

High school diploma or equivalent.
At least six months of progressive experience or equivalent.
Training and competency in whole blood collections.
Strong interpersonal skills.
Excellent communication skills.
Excellent customer service skills.
High level of organizational skills.
Skill in accurate, detail-oriented documentation.
Problem-solving aptitude.

Nice To Haves

Post-secondary education.
Knowledge of medical terminology.
Supervisor experience.

Responsibilities

Ensure the assigned donor collection operation complies with applicable regulations, standards, policies, and procedures, including coaching staff and volunteers on appropriate performance.
Manage the working environment to promote collaboration and teamwork.
Manage donor flow and ensure donors, sponsors, and coordinators receive exceptional customer service as trained in AIDET.
Ensure pre-operation functions are completed and assign staff duties during blood collection operations.
Perform the technical functions required for the assigned operation, including whole blood collections.
Set up and run a mobile operation on a mobile vehicle or at a sponsoring organization, as applicable.
Establish positive relationships with sponsoring organizations and blood drive coordinators.
Perform assigned automated procedures, such as Alyx for mobile teams or Trima for donor center teams.
Serve as a resource for team members, including resolving donor eligibility and other technical issues.
Assist with team evaluations, coaching, and development, and monitor adherence to standard operating procedures.
Maintain clean and safe blood collection areas.
Ensure the team has adequate supplies and equipment to perform its duties.
Complete Collections QC functions, including record reviews, start- and end-of-day tasks, Correction Reports, audits, QC record and data-sheet reviews, and other requested QC activities.
Maintain applicable documentation and provide the Team Supervisor with information about issues or concerns.
Coordinate with other team leaders and supervisors as needed to provide adequate staffing for scheduled collection activities.

Benefits

Health, vision, and dental insurance coverage, depending on hours worked.
Health Savings Account (HSA), depending on hours worked.
PTO and sick time, depending on hours worked.
Paid holidays, depending on hours worked.
Paid Volunteer Time Off, depending on hours worked.
403(b) retirement savings plan with matching contributions, depending on hours worked.
Employee Assistance Program, depending on hours worked.
Discounted YMCA membership, depending on hours worked.
Disability and life insurance, depending on hours worked.
Employee referral bonuses, depending on hours worked.
Regular employee forums and committees.