Collections Coordinator

Dobbs Equipment•Riverview, FL

About The Position

The Collections Coordinator manages credit risk and receivables for an assigned area to maximize profits and support sales goals. The role is responsible for receivable collection, credit investigation, and customer account establishment and maintenance. It works with customers and internal partners to resolve outstanding balances and credit issues, and supports branches with credit, collections, and related documentation.

Requirements

Valid driver’s license.
Accounting experience and credit/collections experience.
A college degree in Finance or Accounting, or at least three years of experience in Credit and Collections.
Strong negotiation and conflict-resolution skills.
Ability to multitask in a fast-paced environment and follow up proficiently.
Ability to manage positive internal and external relationships and hold teammates and customers accountable.
Positive attitude, excellent verbal and written communication, and good organizational skills.
Understanding of credit reporting agencies such as Equifax and Cortera, and basic understanding of financial statements.
Strong computer skills, including Microsoft Office; proficiency with Excel and Outlook is required. PowerPoint is also mentioned.
Willingness to travel as needed, less than 10% of the time.
Knowledge of federal and state laws governing collections and bankruptcy.
Knowledge of the Uniform Commercial Code (UCC), Revised Article 9, or equivalent legislation.
Strong problem-solving skills and ability to self-manage and self-motivate.
Ability to understand and carry out written, oral, or diagram-form instructions using common-sense reasoning.
Ability to perform arithmetic with whole numbers, common fractions, and decimals.
Ability to learn quickly and think creatively.

Responsibilities

Manage assigned accounts to maintain low delinquency levels and collect past-due balances using technology and collection strategies.
Gather market information, negotiate payment plans, and determine the best approach for resolving customer delinquencies; visit customers as needed.
Build and maintain working relationships with assigned customers and internal business partners, including vice presidents, general managers, sales, and operations teams.
Provide training assistance to the Credit Manager and mentor Branch Administrators on notice-to-owner, lien, bond, and lien-release matters.
Develop, prepare, and review daily, weekly, and monthly receivables reports; prepare and lead calls with branch management to review past-due accounts.
Establish credit limits and adjust them as needed; review and approve or decline branch credit, terms, and override requests.
Analyze new and existing customer credit using financial statements, credit bureau reports, payment history, customer history, and branch feedback; review credit lines and respond to changing trends.
Make credit decisions on parts, service, rental, demo, and RPO transactions, authorizing additional sales as appropriate.
Use liens and file UCCs as needed to secure transactions; prepare and send collection and demand letters.
Analyze and prioritize litigated and defaulted accounts by risk and exposure, and recommend resolutions to corporate management.
Use the Collection Management System consistently to document account activity.
Assist with account reconciliation and resolution of misapplied cash; prepare bad-debt write-off requests for non-finance-charge-related bad debt.
Prepare releases of liens, notices of nonpayment, proofs of claim, and sworn statements of accounts as needed.
Manage customer PowerPlan and internal credit lines, request increases, obtain required PowerPlan documentation, and help resolve rejected PowerPlan invoices.
Scan legal, credit, and related documents into Performa; establish and maintain internal and PowerPlan accounts.