Collections Coordinator

State Industrial - Recruiting•Cleveland, OH

2d•Hybrid

About The Position

The Collections Coordinator provides administrative and operational support to the Collections Department. The role helps ensure customer accounts, order releases, billing requirements, and related processes are handled accurately and efficiently. The coordinator works with internal departments and customers to resolve administrative issues, maintain required documentation, and support timely collection of outstanding balances. State Industrial Products has more than 700 employees and has served customers since 1911, helping care for work environments and improve equipment productivity. Its products and programs serve customers across the United States, Canada, and Puerto Rico.

Requirements

Associate degree.
Strong attention to detail and ability to manage multiple tasks and deadlines accurately.
Comfort working with ERP systems, ticketing systems, customer portals, payment processing platforms, Microsoft Office, and other business software.
Strong organizational and follow-up skills.
Ability to communicate professionally and effectively with internal departments and external customers.
Ability to research issues, identify missing information, and take appropriate action to resolve problems.
Ability to work independently while maintaining strong communication with the Collections team and other departments.
Strong problem-solving skills and a customer-service mindset.

Nice To Haves

Additional education or relevant experience preferred.
Two or more years of administrative, accounting, billing, collections, customer service, or related experience preferred.
Experience with KACE or a similar ticketing system.

Responsibilities

Manage and monitor KACE tickets, assign requests to Collections team members based on type, priority, and workload, resolve straightforward tickets, and escalate complex issues as needed.
Coordinate credit review order releases by reviewing account status, confirming requirements, and communicating decisions to appropriate internal teams.
Upload invoices to customer billing portals, maintain portal accounts and customer-specific requirements, and follow up on rejected invoices, missing information, and other issues.
Manage ACH autopay, including failed drafts and account changes.
Communicate with Sales, Customer Service, Accounting, and other departments about account holds, order releases, billing discrepancies, and customer requirements; follow up to prevent unnecessary delays to orders and invoices.
Prepare reports, maintain tracking spreadsheets, and assist with departmental reporting and administrative needs.
Perform other duties and special projects as assigned.