Collections Coordinator

State Industrial • Cleveland, OH

1d

About The Position

The Collections Coordinator provides administrative and operational support to the Collections Department, helping ensure customer accounts, order releases, billing requirements, and related processes are handled accurately and efficiently. The role coordinates with internal departments and customers to resolve administrative issues, maintain required documentation, and support timely collection of outstanding balances.

Requirements

• Associate degree; additional education or relevant experience preferred.
• Strong attention to detail and ability to accurately manage multiple tasks and deadlines.
• Comfort working with ERP systems, ticketing systems such as KACE or similar, customer portals, payment processing platforms, Microsoft Office, and other business software.
• Strong organizational and follow-up skills.
• Ability to communicate professionally and effectively with internal departments and external customers.
• Ability to research issues, identify missing information, and take appropriate action to resolve problems.
• Ability to work independently while maintaining strong communication with the Collections team and other departments.
• Strong problem-solving skills and a customer-service mindset.

Nice To Haves

• Additional education or relevant experience.
• Two or more years of administrative, accounting, billing, collections, customer service, or related experience.

Responsibilities

• Manage and monitor KACE tickets, assigning requests to Collections team members based on type, priority, and workload; resolve straightforward tickets and escalate more complex issues as needed.
• Coordinate credit review order releases by reviewing account status, confirming requirements, and communicating decisions to appropriate internal teams.
• Upload invoices to customer billing portals, maintain portal accounts and customer-specific requirements, and follow up on rejected invoices, missing information, and other issues.
• Manage ACH autopay, including failed drafts and account changes.
• Communicate with Sales, Customer Service, Accounting, and other departments regarding account holds, order releases, billing discrepancies, and customer requirements; follow up to prevent unnecessary order and invoice delays.
• Prepare reports, maintain tracking spreadsheets, and assist with departmental reporting and administrative needs.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree